Ariadne CQL Support

Ariadne CQL is a direct-download desktop client for inspecting ScyllaDB and Cassandra clusters with production safety rails.

Before Contacting Support

• Confirm the database host, port, keyspace, username, and TLS settings match the cluster you are trying to inspect.
• For private CA clusters, import the CA PEM from the connection editor rather than typing a filesystem path.
• Keep read-only mode enabled for production profiles unless you intentionally need write access for the current session.
• Use explicit LIMIT clauses or the Fetch More control for large result sets.

Local Data

Passwords are stored in Keychain. Profile metadata, query history, saved queries, and imported CA files are stored locally on your Mac. Use Clear Local Data in Settings to remove local app data.

Reporting an Issue

When reporting an issue, include:

• macOS version.
• Ariadne CQL version and build number.
• Database type and version, if known.
• Whether the connection uses TLS, private CA PEM import, or username/password authentication.
• The exact error message shown by the app.

Do not include database passwords, private keys, production credentials, or sensitive query results in support requests.

Purchase and License Support

For purchase, refund, activation, or device-reset help, include the email used for the Ariadne CQL account and the payment provider's receipt or order identifier. Do not include payment-card numbers or authentication credentials.

See the public Terms and Refund Policy for refund eligibility and the effect of an approved refund on Pro access.

Contact Support

Email Ariadne CQL support at anthony@cervantes.io.